Refund policy

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BRIVANEXA LLC

Return & Refund Policy

Last updated: September 29, 2026

This Return & Refund Policy applies to purchases made by customers in the United States from BRIVANEXA LLC. We want you to shop with confidence and will work with you to resolve return, refund, damaged-item, and incorrect-order requests fairly.

30-Day Return Window

You may request a return within 30 calendar days after your order is delivered. To be eligible, items must be unused, unassembled, unmodified, clean, and returned in their original packaging with proof of purchase.

How to Start a Return

Email us at contact@brivanexa.com with your full name, order number, item(s) you wish to return, and the reason for your request. If an item is damaged, defective, or incorrect, please include clear photos of the item and packaging.

Important: Please do not send an item back before receiving written return approval. Once your request is approved, we will provide the authorized return address and return instructions. Our Casper, Wyoming correspondence address is not a return location.

Return Shipping Costs

  • For change-of-mind returns, the customer is responsible for return shipping costs.
  • If you received an incorrect, damaged, or defective item, we will provide appropriate return instructions and cover the required return shipping cost.
  • We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please contact us within 7 calendar days of delivery if your order arrives damaged, defective, incomplete, or different from what you ordered. Include your order number and photos so we can review the issue promptly. We may offer a replacement, return label, or refund, depending on the situation and product availability.

Refunds

After we receive and inspect an approved return, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 5 business days after inspection.

Your bank, card issuer, or payment provider may take an additional 3–10 business days to post the refund to your account. Original shipping charges are refunded when the return is due to our error, a damaged item, or a defective item, and where required by applicable law.

Non-Returnable Items

Items clearly marked Final Sale on the product page are not eligible for return, except when they arrive damaged, defective, or incorrect.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Orders can be cancelled only before they have been dispatched. If an order has already shipped, it may be returned under this policy after delivery.

Exchanges

If you would like an exchange, contact us with your order number and requested item. Exchanges are subject to product availability and return approval.

Contact Us

BRIVANEXA LLC
Email: contact@brivanexa.com
Phone: +1 315 275 7234

Business correspondence address:
5830 E 2nd St, Ste 7000 #38871
Casper, Wyoming 82609
United States