FAQs

BRIVANEXA LLC

Frequently Asked Questions

Find quick answers about orders, shipping, returns, and customer support.

Orders & Payment

Which payment methods do you accept?

Available payment methods are displayed securely at checkout before you complete your purchase.

Can I change or cancel my order?

Contact us as soon as possible after placing your order. We can only change or cancel an order before it has been dispatched. Once an order has shipped, it must follow our Return & Refund Policy.

Will I receive an order confirmation?

Yes. After placing an order, you will receive an order confirmation at the email address entered during checkout. Please check your spam or promotions folder if you do not see it.

Shipping & Delivery

Where do you ship?

We currently ship to addresses within the United States only.

Is shipping free?

Yes. We offer free standard shipping on all eligible orders shipped within the United States. No minimum purchase is required.

How long will my order take to arrive?

Orders are normally processed within 1–3 business days. After dispatch, standard transit time is generally 5–10 business days. The estimated total delivery time is 6–13 business days.

Will I receive tracking information?

When tracking is available, we send a shipping confirmation email with tracking details after your order has been dispatched. Tracking may take 24–72 hours to update.

Why did my order arrive in more than one package?

Some orders may be shipped in separate packages due to item size, availability, or fulfillment arrangements. Packages may arrive on different days.

Returns & Refunds

What is your return period?

You may request a return within 30 calendar days after delivery. Returned items must generally be unused, unassembled, unmodified, and in their original packaging.

Who pays for return shipping?

For a change-of-mind return, the customer is responsible for return shipping costs. If an item is incorrect, damaged, or defective, we will provide appropriate return instructions and cover the required return shipping cost.

How do I start a return?

Email us with your full name, order number, the item(s) you wish to return, and the reason for your request. Do not send a return before receiving written approval and the authorized return instructions.

When will I receive my refund?

After we receive and inspect an approved return, approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may take an additional 3–10 business days to show the refund.

What should I do if my item is damaged, defective, or incorrect?

Contact us within 7 calendar days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and assist you promptly.

Product Questions

How can I check product dimensions or specifications?

Product dimensions, specifications, features, and included items are listed on each product page. Please review the product description carefully before placing an order.

Do products require assembly?

Some home and garden products may require assembly. Where applicable, assembly details and included components are provided on the product page or in the product instructions.

Still need help?
Email us at contact@brivanexa.com or call +1 315 275 7234. For order support, please include your order number.